Gano Sales & Rentals

SHIPPING:

WE ONLY SHIP WITHIN THE US!

Please contact us directly for orders shipping to ALASKA or HAWAII.

Currently we do not offer International Shipping.

We are unable to ship to APO/FPO addresses and PO boxes.

All packages are shipped UPS Standard Ground Services to Commercial addresses. (Dependent on size & weight of package, we may ship USPS to Residential Addresses)

AEROSOLS & PRODUCTS CONSIDERED HAZARDOUS:

Please keep in mind that aerosols and products considered hazardous must be shipped by UPS GROUND SERVICE ONLY.

If the estimated shipping/handling charges substantially exceed actual costs, we will contact you. On occasion, actual shipping may exceed estimates. We contact customers about shipping surcharges and reserve the right to assess these additional charges. Surcharges can include differences based on actual weight, dimensions, address correction fees and other factors billed to us. Currently, surcharges for address correction are $12 for Ground Shipping. 

Delivery confirmation numbers and tracking numbers are provided via e-mail for most orders if accurate e-mail addresses are provided when orders are placed.

Please refer to the UPS Map Below for a general idea on estimate time of delivery based on business days. All orders are shipped from our warehouse in Atlanta, GA. 

• Dimensions with a girth of more than 130 inches

Carriers classifies packages that meet or exceed at least one of the following criteria as freight:

• Weight heavier than 150 lbs.
• Dimensions with a combined length and girth of more than 165 inches

RETURN POLICY:

Please contact us via email if you have any questions regarding your return.

Unfortunately, we cannot offer you a refund or exchange if the product is no longer on our website.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.  We reserve the right to charge a 15% Restocking Fee of the purchase price.

Goods which are flammable and/or sanitary products may not be returned.

*PLEASE DO NOT SEND YOUR PURCHASE BACK TO THE MANUFACTURER.*

There are certain situations where only partial refunds are granted.

*COMMERCIAL ACCOUNTS: there is a Maximum limit of $1000 total in returns during the duration of production period. 

REFUNDS (IF APPLICABLE):

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 5 business days.

LATE OR MISSING REFUNDS (IF APPLICABLE):

If you haven’t received a refund after 5 business days, please check your bank account and then your credit card company.

There is often some processing time before a refund is posted.

If you have further questions/concerns, please contact us at orders@ganoinc.com.

SALE ITEMS (IF APPLICABLE):

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

EXCHANGES (IF APPLICABLE):

We only replace items if they are defective or damaged.  If you need to exchange it for the same item, send us an email at orders@ganoinc.com for further instructions.

SHIPPING BACK RETURNS:

*PLEASE CONTACT OUR OFFICE VIA EMAIL/PHONE REGARDING SHIPPING RATES FOR RETURNS.*

To return your product, please mail your product to:

Disclaimer
Every now and then, our Website may contain incorrect or out of date information. Although we work hard to minimize this, we still reserve the right to make corrections.